Refund Policy

As a charity, The Clatterbridge Cancer Charity is dependent on donations.The Clatterbridge Cancer Charity is not able to refund any donation, although we will consider a refund of any duplicate donations (but not the original donation) made in error (if, for example, you clicked on the Donate button more than once).

If you have made a duplicate donation(s) by mistake, please contact our team on0151 556 5566 or email A refund of the duplicate donation(s) may be given at the discretion of the fundraising team.

Furthermore, the other circumstance in which refunds will be made is where unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.